Complaints Procedure

If Something Isn't Right

I take pride in the work I do, but if you're unhappy with any part of it I'd rather hear about it than not. Most things can be sorted out quickly with a phone call.

How to Complain

Contact me by phone on 07910 686513 or by email at Info@bournemouthac.com. Please include your name, the address the work was carried out at, the approximate date, and a description of the problem.

What Happens Next

• I'll acknowledge your complaint within 3 working days.
• Where needed, I'll arrange a visit to inspect the work at no charge.
• I'll give you a written outcome and proposed resolution within 21 days.

If You're Still Not Satisfied

If we can't reach an agreement, you can seek independent advice from Citizens Advice consumer service, or pursue the matter through the courts of England and Wales. Your statutory rights under the Consumer Rights Act 2015 are not affected. Work involving refrigerant is carried out under F-Gas registration, and concerns about that certification can be raised with the certifying body.